At alpha8, your privacy is more than a legal obligation — it is a genuine commitment we make to every player. This Privacy Policy clearly explains how we collect, store, use, and protect your personal information when you use our online sports betting and casino platform. Please read this document carefully, as it forms part of your agreement with alpha8.
All your personal and financial data is protected with 256-bit SSL encryption — the same security technology used by Malaysia's leading banks.
Alpha8 never sells, rents, or transfers your personal data to any third party for marketing purposes without your explicit consent.
You have the right to access, correct, or request deletion of your personal data at any time through the channels provided by alpha8.
Privacy-related enquiries?
Privacy@alpha8.bet
Alpha8 ("we", "the Company") respects the privacy of every individual who uses our platform. This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and outlines our commitment to protecting the personal data of all users across alpha8's sports betting, Live Casino, slots, live matches, and other services at alpha8.bet.
By registering an account or using any alpha8 service, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us for further guidance.
Our Commitment: alpha8 never sells player personal data to any third party for commercial purposes. Your data is collected solely for platform operations, identity verification, fraud prevention, and improving user experience.
This policy applies to all alpha8 platform users regardless of how they access it — whether via web browser, mobile app, or any other digital interface provided by alpha8.
Alpha8 collects various types of personal information depending on your interactions with our platform. Below is a summary of the data categories we collect:
When you register an alpha8 account, we collect the following information:
To process deposits and withdrawals, we collect:
| Data Type | Example | Purpose |
|---|---|---|
| Device data | Device type, operating system, phone model | Platform optimisation |
| Network data | IP address, ISP, approximate location | Security & fraud prevention |
| Session data | Login times, pages visited, bets placed | User experience analytics |
| Cookie data | Language preferences, login sessions, display settings | Personalise the user experience |
Where required for identity verification or regulatory compliance, alpha8 may request additional documents such as a copy of your MyKad or passport, a selfie with your identification document, and a recent bank statement or utility bill as proof of address. These documents are stored securely using end-to-end encryption and are accessible only to a limited number of authorised personnel.
Alpha8 uses the personal data collected solely for the following purposes:
With your consent, alpha8 may send you information about the latest promotions, exclusive bonuses, and platform updates via email or SMS. You may withdraw this consent at any time by clicking the "unsubscribe" link in our emails or by contacting our support team directly.
Important Note: alpha8 will not use your personal data for any purpose not stated in this Privacy Policy without first obtaining your additional consent.
Alpha8 does not sell or rent your personal data to any third party. However, in certain limited circumstances, we may share your data with the following parties:
To process your financial transactions, the necessary payment information is shared with service providers such as Touch 'n Go eWallet, GrabPay, DuitNow, and approved FPX processors. This sharing is subject to each provider's own privacy policy and strict confidentiality agreements with alpha8.
The alpha8 platform uses games from licensed third-party providers for slots, Live Casino, and Virtual Sports. These providers may receive the minimum technical data necessary to ensure a smooth gaming experience, but they do not receive your sensitive personal identification information.
Alpha8 will disclose personal data when required to do so under Malaysian law, court order, or direction from a competent authority. This includes investigations relating to money laundering, fraud, or other financial crimes.
Please Note: If you receive any communication claiming to be from alpha8 that requests sensitive personal information such as your password or full credit card number, do not respond — report it to us immediately at privacy@alpha8.bet.
Alpha8 invests seriously in security infrastructure to ensure your personal data remains protected at all times. The key security measures we have in place include:
Only alpha8 staff with a legitimate operational need who have undergone thorough background checks are permitted to access player personal data. All staff access is logged and continuously monitored. Any unauthorised access or misuse of data constitutes a serious breach of internal policy and is subject to disciplinary action.
What You Can Do: Protect your alpha8 account by using a strong password (at least 8 characters, combining uppercase and lowercase letters, numbers, and symbols), enabling two-factor authentication, and never sharing your login credentials with anyone.
The alpha8 platform uses cookies and similar tracking technologies to enhance user experience. Cookies are small text files stored on your device when you visit our platform.
You can manage and delete cookies through your web browser settings. Please note that blocking all cookies may affect the functionality of certain parts of the alpha8 platform. Essential cookies cannot be disabled as they are required for the platform's core operations.
As a registered alpha8 player, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010:
You have the right to request a copy of the personal data we hold about you at any time.
You may request that we correct any personal data that is inaccurate or out of date.
Under certain circumstances, you may request the deletion of your personal data from our systems.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another service.
You may request that we restrict how we process your data in certain circumstances.
To exercise any of the rights above, please contact our Data Protection Officer by email at privacy@alpha8.bet. We will process your request within 14 business days and may require identity verification before fulfilling it.
Alpha8 retains your personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy or as required by applicable Malaysian law.
| Data Category | Retention Period | Reason |
|---|---|---|
| Active account information | Throughout the active account period | Uninterrupted platform operations |
| Financial transaction records | 7 years after the transaction | Compliance with Malaysian financial laws |
| KYC Documents | 5 years after account closure | Anti-money laundering requirements |
| Support communication logs | 3 years | Dispute resolution & referrals |
| Cookie & analytics data | 13 months | Usage trend analysis |
Once the specified retention period has elapsed, your personal data will be securely deleted or anonymised so that it can no longer be linked to you personally.
The alpha8 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.
If we discover that personal data belonging to a minor under the age of majority has been collected without proper age verification, we will immediately take the following steps:
To Parents & Guardians: If you discover that your child under the age of 18 has registered for or used the alpha8 platform, please contact us immediately at privacy@alpha8.bet. We will handle the matter promptly and in strict confidence.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how alpha8 handles your personal data, please do not hesitate to contact us:
We are committed to responding to all privacy-related enquiries within 14 business days. For cases requiring further investigation, we will keep you informed of progress within the same timeframe.
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory body under the Personal Data Protection Act 2010.
Effective Date of This Privacy Policy: January 2026. alpha8 reserves the right to update this Privacy Policy from time to time. Registered players will be notified of any significant changes via email or in-platform notification.
Your security and privacy are not empty promises — they are the foundation of every decision we make at alpha8
Alpha8 operates under a valid operating licence, ensuring all activities are conducted in accordance with established regulatory standards.
All of alpha8's data handling practices are in full compliance with Malaysia's Personal Data Protection Act 2010.
All transactions via Touch 'n Go, DuitNow, GrabPay, and FPX are processed through encrypted, secure payment gateways.
Alpha8's Malay-speaking support team is available 24/7 to assist you with any enquiries related to account privacy and security.